Free delivery from 100€ of purchase!

FAQ


What are LounArrow's delivery areas? 
LounArrow jewelry can be delivered anywhere in the world. 
You will find the delivery rates on the page  delivery policy
How are conchos made?

The conchos of the bracelets are made in a foundry in Ardèche with recycled 925 silver (from SAAMP).  

View blog post LounArrow recycled silver jewelry.

Are the bracelets braided by hand?
Yes, all the bracelets are hand-woven by the designer (myself) with DMC cotton thread. 
When will my order be shipped?
When the jewel is not noted in "pre-order" the delivery time is 3 to 4 days. 
How do I take care of my jewelry?
I decided to choose silver because it lasts over time. Silver keeps its luster if you wear it often on the skin, if it gets black just clean it with a little silver stone or a special cloth. When you are not wearing your bracelet, it is advisable to put it in a pouch or jewelry box. 
My jewelry being made of cotton and silver you can go in the shower with it. However, if you want to keep the Brazilian bracelet in good condition, it is advisable not to wash it every day with it, of course! It should be occasional. 
The cotton threads are strong and stuck to the clasp so they don't come undone.
My jewels being made by hand, and according to the consumer code, are guaranteed for 2 years against defects of conformity (replacement or repair).
Is it possible to return or exchange the jewel?
It is entirely possible to return or exchange. You have a period of 14 days upon receipt of the package. 
Link to return policy
When will I receive my pre-order?
I offer pre-order on my site when I have no stock of conchos or I haven't braided the bracelets yet. With each pre-order purchase I will send you a personal email with a processing time. This can vary between 1 week and 3 weeks. 
Is it possible to order a custom piece?
The only customization possible is that of the color of the strap. It will be necessary to add 10€ to the price of the bracelet for a personalization. 
You can email me: hello@lounarow.com